“Burnout is a consequence of chronic stress that is often insidious. It creeps up and often goes unnoticed until a crisis occurs. “
– Nursing Times
Importance of Nonverbal Behavior
Nonverbal behavior includes body language, such as gestures, facial expressions, eye contact and posture. Nonverbal behavior provides insight into a person’s feelings, comfort level and personality. The sound of our voice, including pitch, tone and volume are also forms of nonverbal behavior. Nonverbal behavior is important because the meaning behind someone’s words is often different than what was communicated. With facial expressions, there are about 100 muscles in your face and you have the capacity to express over 60 emotions. Originating from the unconscious mind, under the radar of conscious filters, facial expressions can change quickly and are often very insightful.
Because we can choose what we want to say, it’s easier to conceal and deceive with words. We often don’t consciously choose our body language. Body language is primarily driven by the unconscious mind and is responsible for emotions, feelings, and instincts. Our nonverbal behavior is often more honest than our verbal behavior when it comes to communicating our thoughts, feelings, and intentions.
Nurse Burnout & Nonverbal Behavior
The largest union of registered Nurses in the United States, National Nurses United, describes Nurse burnout as “physical, mental and emotional exhaustion.” Nurse burnout leads to job dissatisfaction and affects patient outcomes. Nurses are on the frontlines of direct medical care, advocating for patient needs while comforting patients and their families. The stress of these responsibilities can easily result in Nurse burnout.
When it comes Nurses and stress, Nurses don’t break down, they get used to it and move on. This can lead to depression. Unfortunately, due to their innate desire to put others before themselves, many Nurses push their own well being aside. As a result, depression is an epidemic in Nursing, but no one will talk about it. According to the Nursing Quality Research Initiative (INQRI), Nurses experience clinical depression at twice the rate of the general public. While it’s safe to say most Nurses know the general symptoms of depression, the symptoms may be buried under continuous attempts to hide their own feelings and put others first.
Many organizations are investing in methods to identify changes in Nurse well being, but these measurement tools, such as surveys, tap into the conscious mind of respondents ,the mind capable of filtering true emotions and feelings from action. Nonverbal behavior, such as facial expressions, provide an opportunity to close the gap in feedback associated with surveys by combining survey responses with associated nonverbal behavior.
Quantifying Nurse Behavior
MoodMe facial insights identify & label nonverbal behavior of Nurses around a defined set of emotion criteria, uninfluenced by personal experiences, beliefs and values. When a baseline of nonverbal behaviors, and associated survey responses, have been established a change in baseline activity serves to provide an early warning sign of a possible shift in emotional state, thinking or feelings.
MoodMe respects Healthcare privacy needs. MoodMe applies AI Deep Learning to identify facial insights while preserving privacy. MoodMe does not store faces, nor sends them to the Cloud. No delays, local processing.
“The most important thing in communication is hearing what isn’t said“
– Peter Drucker
MoodMe focuses exclusively on the continued development and support of a Software Development Kit (SDK) and supporting services our partners & customers use to build customer and employee insights into their applications.