MoodMe Global Privacy Policy
Table of Contents
MoodMe Belgium SRL ("MoodMe", "we", "us", or "our") provides Emotion AI software, including SDKs, applications, and related services (the "Services").
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you interact with our Services, and outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA).
1. Scope
This Policy applies to all personal information processed by MoodMe in connection with the Services, unless a product-specific privacy notice provides otherwise. Where such notice exists, it will prevail in case of conflict.
2. Roles
For the purposes of applicable data protection laws:
Data Controller (GDPR) / Business (CCPA/CPRA)
MoodMe acts as controller for personal information collected via our website, user accounts, and direct communications.
Data Processor (GDPR) / Service Provider (CCPA/CPRA)
Where customers use our SDKs or Services and determine the purposes and means of processing, MoodMe acts solely on their instructions.
3. Information We Collect
We may collect the following categories of personal information:
Identity and Contact Information
Name, email address, company, and similar information provided through forms, accounts, or communications.
Usage and Device Data
IP address, browser type, device identifiers, pages visited, and system logs collected automatically.
Support Data
Messages, attachments, and other information submitted through support channels.
Content Data
Images, video, or media processed through our Emotion AI technologies.
MoodMe's technology is designed for on-device processing. Facial data, images, and biometric identifiers are not transmitted to or stored by MoodMe systems unless explicitly enabled by the user or customer.
4. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process personal data on the following legal bases:
- Performance of a contract
- Legitimate interests, including operating, improving, and securing our Services
- Consent, where required (e.g., marketing communications or optional features)
- Compliance with legal obligations
5. Use of Information
We process personal information to:
- Provide, operate, and maintain the Services
- Manage user accounts and authentication
- Respond to inquiries and provide support
- Improve and develop products using aggregated or de-identified data
- Ensure security, prevent fraud, and monitor system integrity
- Comply with legal and regulatory obligations
MoodMe does not sell or share personal information as defined under applicable privacy laws.
6. Emotion AI Processing
MoodMe's Services analyze facial expressions to generate emotional insights.
By design:
- Processing occurs in real time on the user's device
- Face images and biometric identifiers are not stored or transmitted to MoodMe servers
- Outputs are typically aggregated or non-identifiable
Where optional features involving storage or cloud processing are enabled, such processing is governed by applicable agreements and customer configuration.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law.
Typical retention periods include:
- Account and contact data: duration of the relationship plus a limited period thereafter
- Usage data and logs: up to 12 months, unless required for security or compliance
- Support communications: up to 24 months
Content data processed through SDKs is not retained by MoodMe unless explicitly stored by the customer.
8. Cookies
We use cookies and similar technologies necessary for the operation and security of the Services.
This includes:
- Essential cookies for authentication and functionality
- Limited analytics tools to improve performance
We do not use advertising cookies in our core Services.
9. Disclosure
We may disclose personal information:
- To service providers supporting our operations
- To comply with legal obligations or lawful requests
- In connection with a merger, acquisition, or asset transfer
All disclosures are subject to appropriate contractual and legal safeguards.
10. International Transfers
Personal information may be processed outside your country of residence, including outside the European Economic Area.
Where required under GDPR, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
11. Security
MoodMe implements appropriate technical and organizational measures to protect personal information, including encryption, access controls, and monitoring.
Due to our edge-based architecture, sensitive data is typically not transmitted or stored by MoodMe.
12. Your Rights
Under GDPR (EEA, UK, Switzerland)
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with a supervisory authority.
Under CCPA/CPRA (California)
You have the right to:
- Know what personal information we collect
- Request access, deletion, or correction
- Opt out of sale or sharing (not applicable; MoodMe does not sell data)
To exercise your rights, contact us using the details below.
13. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If such information is identified, it will be deleted.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels. The "Last Updated" date reflects the effective version.
15. Contact
For questions or requests regarding this Privacy Policy:
Email: support@mood-me.com
Contact Page: www.mood-me.com/contact-us